Effective from 31 August 2026
General terms and conditions
These terms govern reservations and the provision of accommodation and related services at Penzion Na Špičáku.
1. Provider
Penzion Na Špičáku, Špičák 140, 381 01 Český Krumlov, Company ID 88386686, telephone +420 721 451 112, email penzionnaspicaku@gmail.com (the “provider”).
2. Reservation and conclusion of the contract
A reservation may be made through the online booking system or by individual agreement with the provider. The accommodation contract is concluded when the provider confirms the reservation or when the payment condition stated for the selected offer is fulfilled. The guest must provide complete and accurate information and check the dates, number of guests, selected room, price and offer conditions before submitting the reservation.
3. Price and payment conditions
The price and included services are stated in the specific offer and reservation confirmation. The payment method and due date are governed by the conditions of the selected stay. If a required payment or deposit is not paid correctly and on time, the provider may cancel the reservation.
4. Changes and cancellations
For direct bookings, free cancellation is available up to 7 days before arrival. For later cancellation or no-show, the cancellation fee is 100% of the total stay price. If a specific offer or reservation confirmation states different cancellation conditions, those conditions take precedence. Requests must be made in the manner stated in the confirmation or in writing to the provider.
5. Arrival and departure
Rooms are available from 2:00 pm on the arrival date and must be vacated by 10:00 am on departure unless agreed otherwise. The guesthouse uses contactless self check-in. Access codes and instructions are sent before arrival. Each guest must provide the information and documents required for the provider’s statutory registration duties.
6. Parking and EV charging
Free parking has limited capacity and a space must be reserved in advance. Availability is not guaranteed without prior confirmation. EV charging is an additional paid service and a space by the charger must be arranged before arrival.
7. House rules and liability
Guests must use the room and shared areas properly, comply with the smoking ban and quiet hours, and follow the provider’s instructions. Any defect or damage must be reported without delay. The guest is liable for damage caused by them, anyone staying under their reservation, or an animal for which they are responsible.
8. Complaints
Any deficiency must be reported without undue delay so that it can be remedied during the stay. Complaints may be made in person, by telephone or by email and will be handled within the statutory period.
9. Withdrawal and alternative dispute resolution
For accommodation provided on a specific date, consumers do not have a 14-day right of withdrawal under Section 1837(j) of the Czech Civil Code. The Czech Trade Inspection Authority, Central Inspectorate – ADR Department, Gorazdova 1969/24, 120 00 Prague 2, email adr@coi.gov.cz, website adr.coi.cz, is responsible for alternative resolution of consumer disputes.
10. Privacy and final provisions
Information on personal data processing is provided on the separate Privacy Policy page. If an individual agreement or reservation confirmation differs from these terms, the individual arrangement takes precedence.